Update on “The function cannot be performed because the message has been changed” when replying to an email in Outlook

Modified on 06/25/19 with an update from Microsoft support. 

About a month or two ago, I started getting the prompt below when replying to an email. This usually happens if I don’t click Send quick enough until maybe after 5 minutes or more.

Gmail1.png

The quick resolution is to save the email draft and click Yes to the prompt below. Then click Send again and it should be sent accordingly. However, I will have to delete the email in the draft folder later or else I may get myself confused thinking I have yet to reply to the email when I already did.

Gmail2.png

I thought it was related to my mailbox size (at least per my Help Desk technician), but it appears to be a widespread issue for users with Gmail app on Android like mine enrolled in AirWatch with Android Enterprise.

Gmail app on android / Active-sync Outlook autosave issues.

Steve MarcollaApplication Support Engineer at VMware AirWatch, helped perform extensive testing and research on this issue, and we both believe this issue is independent of any MDM solution your device is enrolled into. In fact, there’s a good chance you may come across the same issue even if your Android device is not enrolled in any MDM solution.

Gmail3.png

Fortunately for us, we have premium support with Microsoft and below is the latest update from a senior support escalation engineer:

“I have great news! This issue has been addressed by a code change in Exchange. The good thing about the fix is that it’s independent of the Outlook client version. I’ve tested with both Monthly Channel and Semi-Annual Channel, and am no longer able to reproduce the issue.”

I will surely update this post as soon as we hear back further from Microsoft.

Here’s an update from Microsoft support:

“After further investigation by the Exchange engineering team, they determined that the change will not be backported to Exchange 2016 after all. We currently have a request open to the Outlook engineering team to determine if there will be a client-side solution for this issue…As a reminder, the problem can be avoided if autosave is turned off or set to a high interval, so that may be a good workaround for your users in the interim.”

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.